Future proofing your banking workforce

DAY 1 | 16:00 – 17:30 | ROOM 2

Future proofing your banking workforce

The pace of change in the banking industry has been considerable, driven increasingly by the emergence of new technologies including Artificial Intelligence, APIs, mobile banking, new forms of security authentication, the Internet of Things and Blockchain Technology to name just a few.

Banks are self-defining as ‘technology businesses’ and younger bank customers have different expectations of their banks. ‘Millennials’ expect banking to be frictionless – and on demand. Many of them have probably never used a cheque and they don’t expect making or receiving payments to take days or even having to go to a bank branch to apply for a mortgage or loan.

FinTech disruption, along with changing customer expectations, has profoundly affected the knowledge and skill sets required of the banking workforce.

Alongside the traditional skills of credit and customer relationship management, today bankers need to be digitally aware, but must continue to be knowledgeable around banking laws, local and international regulations and conduct rules so they understand what contributed to the financial crises and banking scandals of the last decades. And, along the way, do not repeat the same mistakes!

Objectives & Key Topics

  • Explore the range of training and certifications available today for the bankers
  • The importance of CPD and how to make CPD effective
  • Review different forms of delivery methodology
    (face-to-face, online, blended) for different training / professional qualifications
  • Consider which are the priority areas that banks should be looking at upskilling staff

Who should attend?

  • L&D Professionals in Banking & Financial institutions
  • Line Managers
  • HR Managers
  • Heads of Business

About The London Institute of Banking & Finance

The London Institute of Banking & Finance (LIBF) exists for a very simple reason – to advance banking and finance by providing outstanding education and thinking, tailored to the needs of business, individuals and society. Previously known as the Chartered Institute of Bankers, we remain the only professional body for banking and finance with degree awarding powers. We have been based in the City of London since 1879, delivering financial education throughout the world that continues to set the industry standard.

Certificate of Attendance

CERTX will issue a Certificate of Attendance to all delegates present at the Workshop (soft copy via email after the event.


Alastair Tyler

Alastair Tyler

Senior Banking Professional & academic specialising in Asset Finance, Corporate & Investment Banking

He is the International Director at The London Institute of Banking & Finance (LIBF), with responsibility for strategy and business development. He has a long association with LIBF and was on their Board of Governors from 2010 to June 2016. He has authored two textbooks; Corporate Lending (focussed on mid cap companies) and Bank Regulation & Economic Policy and is the Chief Examiner for Corporate Lending at LIBF.
Richard Clayton

Richard Clayton

Richard started working with LIBF in 2017 to help develop its face-to-face in-house short course training capabilities, having previously worked since 2005 with a number of other specialist training boutiques delivering programmes covering both technical and interpersonal skills.  Before starting in training, Richard worked in the investment banking industry for over twenty years, mainly in corporate finance and capital markets roles at a number of leading firms, spending many years based in Tokyo and Hong Kong as well as spells in London.